What We Won’t Do as a Supplier

In wide-format printing, most shops don’t struggle because of a lack of equipment or capability. They struggle because of unpredictability. Delays, substitutions, unclear communication, and last-minute surprises quietly disrupt workflows and margins.

As a supplier, Midwest Inkjet believes it’s just as important to be clear about what we won’t do as it is about what we offer.

We won’t change products without telling you. If a material changes, a coating is updated, or a specification shifts, you’ll know. Silent changes create downstream problems for print shops, and that’s not acceptable in a production environment.

We won’t promote or sell something that isn’t right for your workflow. Not every media is right for every printer, application, or shop. If a product doesn’t make sense for how you print, we’ll say so — even if that means pointing you to something other than a Midwest Inkjet branded product.

And most importantly, we won’t disappear after the sale. Questions come up. Jobs change. Things happen. When they do, you shouldn’t be left guessing who to contact or waiting days for a response. Communication matters just as much as the product itself.

Printing already has enough variables. Your supplier shouldn’t be one of them.

That philosophy is also why every Midwest Inkjet–branded product is backed by our 100% money-back satisfaction guarantee. If a material doesn’t perform the way it should in your production environment, we’ll make it right. No runaround. No fine print. Just a straightforward commitment to standing behind what we sell. Period.

At Midwest Inkjet, we believe predictability is what builds long-term relationships. Orders should arrive the way you expect. Products should remain consistent over time. Conversations should be straightforward and honest.

That approach isn’t flashy, but it’s how real production environments stay efficient, profitable, and sane.

If you ever need help choosing the right material, understanding how a product behaves, or simply confirming that you’re ordering the right thing, you can use the product recommendation dropdown on our website, email us, or call us directly. We’re here to help — before, during, and after.